Please review this information before ordering large equipment. For specific product questions, contact support@Hoistreno.com.
Before shipment
If you need to cancel an order, contact support@Hoistreno.com immediately with the order number. We will review whether processing or freight preparation has begun.
After dispatch
If the order has already shipped, cancellation may require arranging a return under the Returns & Refunds Policy. Contact us before refusing or rerouting a freight shipment.
Refunds
Approved pre-shipment cancellations are refunded to the original payment method; posting times depend on the financial institution.
Support
Email support@Hoistreno.com or call +1 (480) 484-7668 as soon as possible.
NEED HELP?
Support is available at support@Hoistreno.com or (480) 484-7668.