Updated November 13, 2026. These terms apply to new orders; prior purchases retain the terms accepted at purchase.
Eligibility
Unused, uninstalled and complete equipment returned in its original crate or packaging within an approved RA process may qualify. Contact us within 15 calendar days after delivery. See Returns & Refunds for full requirements.
Inspection and refund timeline
We aim to inspect authorized freight returns within 2 business days of receipt. Once approved, the refund is issued to the original payment method within 5–7 business days. Your bank or card issuer may need additional time to post the payment.
Freight responsibility
For change-of-mind returns, customers pay return freight. If Hoistreno arranges freight at your request and pays the carrier on your behalf, the agreed amount may be deducted from the refund. For documented defective, damaged or incorrect items, we cover approved reasonable return freight.
Refund amount
The eligible merchandise amount is refunded, subject to authorized freight expenses or documented lawful adjustments for missing or damaged parts. Hoistreno does not impose a blanket percentage restocking fee on eligible returns. We will explain any proposed deduction.
Cancellation refunds
Contact us immediately if you need to cancel an order. An eligible cancellation before dispatch may be refunded to the original payment method. After freight dispatch, return freight conditions may apply. See our Cancellation Policy.
Questions about your refund?
Ask Jack at support@Hoistreno.com or call +1 (480) 484-7668. Include the order number and return authorization number, if issued.